Refund policy
Last updated: 3 August 2026
We want you to love the way your home smells. If Aromante is not right for you, you have 30 days from the day your parcel is delivered to request a return.
To start a return, email aromanteshop@hotmail.com with your order number and, if the item is faulty, a photo or short video. We reply within 1 business day with the return address and instructions. Please do not send anything back before contacting us - returns received without a prior request cannot be processed.
What can be returned
- The diffuser, in its original packaging, complete with cable, adhesive pad and manual.
- Scent bottles that are unopened and still sealed.
What cannot be returned
- Scent bottles that have been opened or used - for hygiene and safety reasons.
- Items damaged by misuse, accidental damage, or by using a power adapter above 5 V / 1 A.
- Items returned more than 30 days after delivery.
- Gift cards and free promotional items.
In a bundle, opened bottles are simply deducted from the refund at their standalone value ($9.90 each); the rest of the order is refunded normally.
Who pays for return shipping
- Faulty, damaged or incorrect item: we cover the return entirely and send a prepaid label, or refund the postage you paid. You are never out of pocket for our mistake.
- Change of mind: the return shipping cost is yours. We recommend a tracked service - we cannot refund a parcel that never reaches us.
We never charge restocking fees.
Refunds
Once your return arrives we inspect it within 2 business days and email you the outcome. Approved refunds are issued to the original payment method within 5-10 business days; how quickly the money appears then depends on your bank or card issuer.
Refunds cover the full price you paid for the returned goods. Original shipping was free, so there is nothing to deduct there.
Faulty items and warranty
Every Aromante diffuser carries a 24-month warranty against manufacturing defects. If the device stops misting, fails to charge, or the sensor stops responding within that period, email us with a short video: we will repair, replace or refund it at no cost to you. The warranty does not cover accidental damage, liquid ingress from immersion, or normal wear of the adhesive pad.
Exchanges
The fastest way to swap a scent is to request a refund for the sealed bottle and place a new order. If you would rather exchange directly, tell us in your first email and we will arrange it.
Late or missing refunds
If more than 10 business days have passed since we confirmed your refund and you still see nothing, contact your bank first, then email us - we will send you the transaction reference.
Statutory rights
This policy sits alongside your legal rights and never replaces them. Customers in the European Union and the United Kingdom have a statutory right of withdrawal of at least 14 days from delivery, without giving a reason; our 30-day window is longer and applies in addition. Customers elsewhere keep every right granted by their local consumer law.
Contact
BUBBLE SCALING LLC - 30 N Gould St STE R, Sheridan, WY 82801, USA
aromanteshop@hotmail.com