Shipping policy
Last updated: 3 August 2026
All orders are shipped by BUBBLE SCALING LLC, 30 N Gould St STE R, Sheridan, WY 82801, USA. Questions about a shipment? Write to aromanteshop@hotmail.com and we will reply within 1 business day.
Where we ship
We ship worldwide. If our carrier cannot reach your address, we will contact you before processing the order and refund you in full if delivery is not possible.
Processing time
Orders are processed within 1-3 business days of payment (Monday to Friday, excluding public holidays). Orders placed on a weekend or holiday begin processing the next business day.
Delivery time
Estimated delivery is 9 to 15 business days from dispatch, worldwide. This estimate does not include the 1-3 business days of processing.
- United States and Canada: 9-15 business days
- Europe and United Kingdom: 9-15 business days
- Australia, New Zealand and rest of world: 9-15 business days
Delivery windows are estimates, not guarantees. Customs inspections, carrier backlogs, extreme weather and peak periods (Black Friday, Christmas) can add a few days. We monitor every shipment and will contact you proactively if yours is delayed beyond the expected window.
Shipping cost
Shipping is free on every order, to every destination. The price shown at checkout is the final price for the goods and delivery.
Tracking
As soon as your parcel leaves our facility you receive an email with a tracking number and a link to follow it. Tracking information can take 2-5 business days to show its first scan - this is normal and does not mean the parcel is lost. If tracking has not updated for 10 business days, email us and we will open an investigation with the carrier.
Split shipments
Bundles containing several scents may occasionally arrive in more than one parcel, at no extra cost to you. Each parcel gets its own tracking number.
Customs, duties and import taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees applied by the destination country. These charges are not included in our prices and are the responsibility of the recipient. Customs policies vary widely - please check with your local customs office if you are unsure. If a parcel is refused at customs and returned to us, we will refund the order minus any carrier fees actually incurred.
Wrong or incomplete address
Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it before dispatch, free of charge. Once a parcel has shipped, an address change is no longer possible. Parcels returned to us because of an incorrect or incomplete address can be reshipped once the correct address is provided; reshipping is free the first time.
Lost, stolen or damaged parcels
If tracking shows your parcel as delivered but you have not received it, check with neighbours and your building's reception first, then contact us within 7 days of the delivery scan. If a parcel is confirmed lost in transit or arrives damaged, we ship a replacement at our expense or refund you in full - your choice. Please keep photographs of any damaged packaging: they speed up the carrier claim.
Order changes and cancellations
You can change or cancel an order free of charge until it enters processing - in practice, within 12 hours of purchase. Email us with your order number and we will take care of it. After dispatch, our Refund Policy applies.